FREQUENTLY ASKED QUESTIONS

Shipping times?

The products are handmade to order. Please notice there might be delay during the Covid-19.

  • Finland 2-14 days
  • Europe 4-22 days
  • Rest of the world 4-22 days

Shipping fees?

  • Finland €8
  • Europe €18
  • Rest of the world €22

Where is my order confirmation?

The order confirmation arrives directly to the e-mail address provided during the order process. Please verify that your e-mail was entered correctly and check the different folders in your e-mail inbox, including junk and spam folders.
If you are still unable to find your order confirmation e-mail, please contact contact@myzikini.com

How do I track my domestic express order?

Once your order has been processed we will send a you an email to the email address you have provided us including a link to track your shipment. If you for some reason do not receive this in your inbox please check you junk mail too.

I returned an item; do you need my bank account number?

We do not need your bank account number. When we receive your return shipment and have processed your return, you will receive a separate e-mail confirmation.

Can I get a return envelope?

Unfortunately we do not have a return contract with the postal office, therefore, you will have to pay for shipping. We recommend sending your return as a normal Economy-letter by going to the post office.

Do items purchased in the Chill Collection have a return/exchange policy?

Items purchased in the Chill Collection do have a return/exchange policy.

Do Zikini Masks have a return/exchange policy?

Zikini Masks do not have a return/exchange policy.

 

CUSTOMER SERVICE
If you have a question concerning your online purchase, please send us an email:

contact@myzikini.com

 

 

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PRESS RELEASE: Zikini - Käsityönä valmistetut maskit Suomesta

PRESS RELEASE: Zikini - Käsityönä valmistetut maskit Suomesta

PRESS RELEASE