FREQUENTLY ASKED QUESTIONS
The products are handmade to order. Please notice there might be a delay during the Covid-19.
- Finland 2-14 days
- Europe 4-22 days
- Rest of the world 4-22 days
- Finland €8
- Europe €18
- Rest of the world €22
Where is my order confirmation?
The order confirmation arrives directly at the e-mail address provided during the order process. Please verify that your e-mail was entered correctly and check the different folders in your e-mail inbox, including junk and spam folders.
If you are still unable to find your order confirmation e-mail, please contact firstname.lastname@example.org
How do I track my domestic express order?
Once your order has been processed we will send you an email to the email address you have provided us including a link to track your shipment. If you for some reason do not receive this in your inbox please check your junk mail too.
I returned an item; do you need my bank account number?
We do not need your bank account number. When we receive your return shipment and have processed your return, you will receive a separate e-mail confirmation.
Can I get a return envelope?
Unfortunately, we do not have a return contract with the postal office, therefore, you will have to pay for shipping. We recommend sending your return as a normal Economy-letter by going to the post office.
Do items purchased in the Chill Collection have a return/exchange policy?
Items purchased in the Chill Collection do have a return/exchange policy.
Do Zikini Masks have a return/exchange policy?
Zikini Masks do not have a return/exchange policy.
If you have a question concerning your online purchase, please send us an email: